Refund Policy

Refund Policy

At 3DX Fitness Club, we strive to ensure your complete satisfaction with every purchase you make from our online store. However, we understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand the conditions and procedures for requesting a refund.

Eligibility for Refunds:
We accept refund requests for products that are damaged, defective, or significantly different from what was described on our website.

Refund requests must be made within 14 days of receiving the product.

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Refundable Items:
Certain items are not eligible for refunds. These include:

Downloadable or digital products, such as e-books or workout programs.
Gift cards or vouchers.
Personalized or customized products.
Return Process:
To request a refund, please follow these steps:

Contact our customer support team within 14 days of receiving the product, either by email or through our website's contact form. Provide your order details and a clear description of the issue.

Our customer support team will guide you through the return process and provide you with a return authorization if necessary.

Pack the item securely in its original packaging, including all accessories and documentation that were included.
Ship the item back to us using a reliable shipping method with tracking information. You will be responsible for the return shipping costs, unless the product is being returned due to our error.

Refund Options:
Once we receive the returned item and verify its eligibility for a refund, we will process your refund. You will have the following options:

Refund to the original payment method: If you paid by credit card, the refund will be credited back to the same card. It may take a few business days for the refund to be reflected in your account.
Store credit: Instead of a refund to the original payment method, you can choose to receive store credit, which can be used for future purchases on our website.

Refunds for Damaged or Defective Products:
If the product you received is damaged, defective, or significantly different from what was described on our website, we will cover the return shipping costs. Please contact our customer support team for assistance.

Refunds for Late or Missing Refunds:
If you haven't received your refund within a reasonable timeframe, please check your bank account or credit card statement first. If you still have not received your refund, please contact our customer support team for further assistance.

Please note that our refund policy is subject to change without prior notice. Any updates or modifications to our refund policy will be communicated on our website.

If you have any questions or need further clarification regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth refund process.

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